Last updated: 28/04/2026
This Privacy Policy explains how NextGEN360 Ltd trading as EDGE ("we", "us", "our") collects, uses, stores and protects your personal data when you visit edgevaping.com, create an account, place an order, or interact with our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
1. Who We Are
EDGE and edgevaping.com are trading names of NextGEN360 Ltd.
Company number: 08116148
VAT number: 141 5224 50
ICO registration number: ZA136010
Registered office:
Unit A2, Stockport Industrial Estate
Yew Street
Stockport
SK4 2JZ
United Kingdom
For the purposes of data protection law, NextGEN360 Ltd is the data controller.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
- Identity data (name, date of birth)
- Contact data (email address, telephone number, delivery and billing address)
- Account data (login details and preferences)
- Transaction data (orders, payments, returns and purchase history)
- Age verification data
- Customer service communications
- Marketing preferences and engagement data
- Loyalty scheme activity and rewards data
- Technical data (IP address, device, browser type)
- Usage data (how you interact with our website)
We do not store full payment card details on our systems.
3. How We Collect Your Data
We collect personal data when you:
- Visit or browse our website
- Create an account
- Place an order
- Contact customer support
- Subscribe to marketing communications
- Leave reviews or feedback
- Enter competitions or promotions
- Use our loyalty programme
We may also receive personal data from trusted third parties, including payment providers, delivery partners, age verification providers and analytics platforms.
4. How We Use Your Personal Data
We use your personal data to:
- Process and fulfil orders
- Verify your age (18+ requirement)
- Take payments and prevent fraud
- Deliver products
- Manage your account
- Provide customer support
- Handle returns and refunds
- Send service communications
- Send marketing where permitted
- Operate loyalty programmes and promotions
- Improve our website and services
- Comply with legal obligations
5. Lawful Basis for Processing
We rely on the following lawful bases:
- Contract: to process orders and provide services
- Legal obligation: for compliance with laws and age-restricted sales
- Legitimate interests: to operate and improve our business
- Consent: for marketing and non-essential cookies
6. Age Verification
As we sell age-restricted products, we must verify that customers are aged 18 or over.
We may share limited personal data with third-party age verification providers. These checks may use publicly available records and identity verification systems.
These checks do not involve a credit check and do not affect your credit rating.
7. Payment Processing
Payments are processed securely by third-party providers. These providers process personal data to complete transactions and prevent fraud.
8. Delivery
We share necessary information with delivery partners to fulfil your order. This includes your name, address, email and phone number.
9. Marketing Communications
We may send marketing communications where you have consented or where permitted under soft opt-in rules.
You can unsubscribe at any time via email links or by contacting us.
10. Cookies and Tracking
We use cookies and similar technologies to operate our website and support analytics and marketing activity.
Non-essential cookies are only used with your consent.
Please see our Cookie Policy for full details.
11. Sharing Your Data
We may share personal data with:
- Shopify and ecommerce providers
- Payment processors
- Age verification providers
- Delivery and courier services
- Marketing and analytics platforms
- Customer review platforms
- IT and hosting providers
- Professional advisers
- Authorities where required by law
We do not sell your personal data.
12. International Transfers
Some service providers may process data outside the UK. Where this happens, appropriate safeguards are in place to protect your data.
13. Data Retention
We retain personal data only as long as necessary:
- Orders and transactions: up to 6 years
- Accounts: while active
- Marketing: until you unsubscribe
- Customer service: as required for records
14. Security
We implement appropriate security measures to protect your personal data.
You are responsible for keeping your account details secure.
15. Your Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
Contact: support@edgevaping.com
16. Children
Our services are strictly for individuals aged 18 or over. We do not knowingly collect data from minors.
17. Complaints
You may contact us regarding any concerns. You also have the right to complain to the ICO:
https://ico.org.uk/make-a-complaint/
18. Changes to This Policy
We may update this policy from time to time. The latest version will always be published on this page.
19. Contact
Email: support@edgevaping.com
Phone: 0161 537 4740
Address:
Unit A2, Stockport Industrial Estate
Yew Street
Stockport
SK4 2JZ
United Kingdom
