Last updated: 28/04/2026
This Returns & Refunds Policy applies to all purchases made from edgevaping.com, operated by NextGEN360 Ltd trading as EDGE.
1. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.
To cancel your order, you must notify us within this period by contacting:
Email: support@edgevaping.com
You then have a further 14 days to return the goods to us.
2. Return Conditions
To be eligible for a return:
- Items must be unused and in their original condition
- All packaging must be intact
- Proof of purchase is required
3. Non-Returnable Items (Hygiene & Safety)
Due to the nature of our products, we cannot accept returns of:
- Opened e-liquids
- Opened nicotine pouches
- Any product where the seal has been broken
- Used vape devices or accessories
This is for hygiene and safety reasons and does not affect your statutory rights if items are faulty.
4. Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, not as described, or incorrect, you are entitled to a repair, replacement, or refund in accordance with the Consumer Rights Act 2015.
Please contact us within a reasonable time at:
Email: support@edgevaping.com
We may request:
- Photos of the issue
- Return of the item for inspection
5. Refunds
Once your return is received and inspected:
- Refunds will be issued within 14 days
- Refunds will be made to your original payment method
- Standard delivery charges will be refunded where required by law
We reserve the right to reduce the refund if the value of the goods has been diminished due to handling beyond what is necessary.
6. Return Shipping
- You are responsible for return postage costs unless the item is faulty or incorrect
- We recommend using a tracked service, as we cannot accept responsibility for lost returns
7. Exchanges
We do not offer direct exchanges. If you wish to replace an item, please:
- Return the original item
- Place a new order
8. Lost or Missing Orders
An order is considered lost if not received within 14 days of dispatch.
If your order has not arrived:
- Contact us at support@edgevaping.com
- We will investigate with the courier
- A replacement or refund will be offered where appropriate
9. Incorrect Delivery Details
Please ensure your delivery details are correct at checkout.
We cannot be held responsible for:
- Incorrect addresses provided
- Failed deliveries due to customer error
10. Contact Us
If you have any questions regarding returns:
Email: support@edgevaping.com
Phone: 0161 537 4740
